I have been a customer at Northwest Imports for a little over 2 years. They have done 3 repairs for my '98 VW GTI. They have never given me anything but complete, quality service for a fair price. The two times NWI has had my car for more than 2 days, they have paid for me to have a rental so that I would not be without some mode of transportation. This last visit is what prompted me to review the company. I was cruising on a Sunday afternoon when my car simply stopped working. I immediately had it towed to the guys up at NWI, and received a phone call the following morning (as they are closed on Sunday). I thought it was a timing belt issue. As it turns out, it was my timing belt, which happened to be one of the things I had them replace at my first repair. The break in the timing belt was due to my improper care of the belts around the timing belt; when a belt broke, a piece caused the timing belt to slip and then break. Nonetheless, these guys not only replaced the belt UNDER WARRANTY, but they also replaced all of the damaged valves, gave me new gaskets, fixed my manifold stud bracket, changed the oil and patched my tire; All to the tune of UNDER WARRANTY. These guys know how to take care of their loyal customers, and I would recommend these guys to anyone with an import.