Austin Auto Repair

My family has taken our cars (VW's) consistently to NWI over the years, and consistently had a bad job done on our cars. It seems every time we have to do a major repair 3 days later something is wrong again. Sometimes, they have the car for many days or a week and have never offered a rental car. My husband thinks the guys are friendly there so he has been unwilling to look for another mechanic, but this time is the last straw! Totally dissatisfied customer!

I own an A4 Audi 2008 and am really glad i could find a dealership alternative for my Audi. To begin with david the owner seemed to know more about the vehicle than my service adviser / technician at the dealer ship. I took my car to dealership when i received a CEL(for no fault of the car but bad service done at dealer ship leaving an extra bolt when valve cover gasket was replaced) and they couldn't identify what caused it without they having to tear apart the cylinder head and for which they gave me a ridiculous estimate of $1600 (only diagnosis - no repair). I had no choice but to take my care to NW imports and to my surprise the way they approached the problem and diagnosed the root cause( at $89) was simply very professional and honest. Only reason i haven't given them the Extra star is because i haven't had scheduled maintenance/service done yet from them , needless to mention i will add the extra star after that.

I have been a customer at Northwest Imports for a little over 2 years. They have done 3 repairs for my '98 VW GTI. They have never given me anything but complete, quality service for a fair price. The two times NWI has had my car for more than 2 days, they have paid for me to have a rental so that I would not be without some mode of transportation. This last visit is what prompted me to review the company. I was cruising on a Sunday afternoon when my car simply stopped working. I immediately had it towed to the guys up at NWI, and received a phone call the following morning (as they are closed on Sunday). I thought it was a timing belt issue. As it turns out, it was my timing belt, which happened to be one of the things I had them replace at my first repair. The break in the timing belt was due to my improper care of the belts around the timing belt; when a belt broke, a piece caused the timing belt to slip and then break. Nonetheless, these guys not only replaced the belt UNDER WARRANTY, but they also replaced all of the damaged valves, gave me new gaskets, fixed my manifold stud bracket, changed the oil and patched my tire; All to the tune of UNDER WARRANTY. These guys know how to take care of their loyal customers, and I would recommend these guys to anyone with an import.

I took my Acura here after being told elsewhere that I needed new brakes. After they did the visual inspection, they told me my brake pads were just fine. No need to do any work. I offered to at least pay them for their trouble, and they refused. Needless to say, I'll be coming back here when it's time to work with honest people to get my car fixed. Great people!

My family has been getting their cars serviced here for years. Northwest Imports has always been fair and honest and usually has completed repairs in the same day. I will continue to bring my vehicles to this shop for repair.