Since 1984, Northwest Imports has been the preferred import repair center in Austin, Texas. Family owned and operated, our shop looks to bring dealership level expertise with a personal touch! Our expert team is dedicated to providing you with the best service at each visit.
With more than 30 years of import repair experience, we understand the standards that need to be met in order to succeed. It requires a professional-level understanding of our industry, quality customer service, and a little Texas charm. We offer a variety of services, which are only available to european vehicles, that include but are not limited to general preventative maintenance, wheel alignment, engine repair, transmission repair, and brand-specific services! Our shop comes equipped with nine vehicle bays, ASE Certified technicians and professionally trained service experts, so you know you’ll be receiving quick and quality import auto care!
3 year/ 36,000 Mile Warranty
Friendly Service, Honest and Transparent
European Repair Experts
We Operate According to the Golden Rule
The service is outstanding, they even offer ride service. I scheduled for and oil change, transmission fluid/filter change and brake inspection. All services were complete the same day and the final bill was under the estimate. Highly recommend this establishment for their professionalisms and honesty.
Mercedes had engine issues. They did an excellent job and on time. They are not the cheapest place in town but provide expert mechanic work. The amazing thing is they warranty their engine work 3 years/36,000 miles. I left with confidence that my engine problem was resolved. I will go back. They can resolve those difficult problems German cars have.
I was looking to try a new place for repairs on my Mini Coupe and tried Northwest Imports. The job was taking longer than planned and the price was increasing because of a broken connecting part. It was feeling like just another gouge-the-customer repair shop. I wondered how NW Imports got such good reviews. Then I found out. The owner, David, gave me a break on the broken part and made it all right in the end, without any prodding from me. He was kind and considerate and did the right thing. At the end of the day I left the shop feeling uplifted and better about mankind. There are good people out there and David's one. I will be going back.
David helped me fix my head light without making a previous appointment and just in a few minutes. Very helpful and knowledgeable. I will definitely come back to get my cars taken care by them. I highly recommend them.
Great service and good work. Our BMW X3 travels frequently from Mexico to the Austin area and this shop did a wonderful job of taking care of all the service it needed. They are not cheap and they are not fast, but they do a great job and they are honest. More than I can say for multiple BMW dealerships I have been to. If you want good quality work and honest service this shop if for you.
The service and execution of the repairs was excellent. Customer service was satisfactory as well. The car performance is great so far... zoom zoom! Thanks to the team at nw imports.
I feel like I can really trust these guys. They look like they know what they are doing and they listen to me and work with me. They have earned me trust. Yes, I recommend them highly.
Craig rebuilt the engine of my 1974 Porsche 914 in 1985, and has been maintaining the car ever since. I expect it to last many more years under his care! I take it in once a year for its annual checkup, and occasionally for a particular problem. I tell David to do whatever is needed and call me when it’s done. Never had a problem with them doing anything that wasn’t necessary or charging more than I thought it should cost. I highly recommend Northwest Imports. Thank you, David and Craig.
Ben and Andrew are a great couple of guys. Not just how they treated me while at the shop but during all the calls and rescheduling I had to do. They had my car in and serviced quickly, understood and answered my questions and left me feeling glad I opted to service my vehicle with them.
Thoroughly recommend checking NW Imports out.
Took my car in last week to get an electrical issue and what I thought was an alignment issue (apparently it may not be at all and NTB lied to me >_>, and I appreciated Northwest Imports honest with this so much!!), plus miscellaneous maintenance items taken care of. I was very well taken care of - Ben was very communicative the entire time, listened to my concerns about my car and asked pertinent questions, and my baby was fixed up quickly (1 day turnaround) and wonderfully. I really appreciated the work and quality of service that Northwest Imports provided and would definitely take my car back!
At Northwest Imports, we take pride in the quality of our work and the relationships we build. We achieve both of this by investing in ourselves. All of our technicians are ASE Certified and have continued their education in the auto repair industry so they can get up-to-date with the latest trends and service techniques. Our service experts are trained to answer any question you may have about our services and their costs, all in a way that makes sense to you! We aim to make sure that your entire visit, from when you enter our shop to when you leave our driveway, meets or exceeds your expectations!
We seek to build long-term relationships with our customers. We want them to know that if their import vehicle is having problems, we’ll have their back. Nothing is more frustrating than having a problem “fixed,” only for that same issue to resurface. That’s why we’ve made our Northwest Warranty Guarantee, that’ll provide you with 3 Years/36,000 Miles on parts and labor. So the next time your import vehicle has a problem after our repair, know that we’ll take care of you at no extra cost!
When you visit Northwest Imports in Austin, TX, you’ll be visiting a team that always puts you first. We want to make sure that your import vehicle is reaching its peak performance and that you’re leaving our shop confident and content. If you’re ready for high-quality import care, give us a call at 512-331-7372 and schedule an appointment with us! If you’re in the area, visit our shop — 13200 Pond Springs Road C5 — and ask our service experts how we can help your vehicle! All walk-ins are welcomed!*
*Wait times will vary on daily scheduleSchedule Service